Return Policy
Our goal is to provide our customers with full satisfaction with the purchased products. That's why we offer a return option if the product does not meet your expectations. Please see below for details on our returns policy.
- Return conditions:
- The return can be made within 14 days from the date of receipt of the product.
- The product must be returned unaltered, in its original packaging with all tags and labels.
- The product must not be used or damaged.
- Any additional items, such as manuals or accessories, must be included with the returned product.
- Return process:
- To make a return, please contact our customer service department and obtain a return authorization number.
- Once you have received your return authorization number, please send the product back to our address.
- Return shipping costs are borne by the customer.
- After receiving and approving the return, we will refund the amount due to the indicated account within 7 working days.
- Exceptions:
- Products sold as sales or promotions are non-returnable.
- Personalized or custom-made products are non-refundable.
If you have any questions about our return policy, please contact our customer service. We will be happy to help and answer any doubts.