Return Policy

Our goal is to provide our customers with full satisfaction with the purchased products. That's why we offer a return option if the product does not meet your expectations. Please see below for details on our returns policy.

  1. Return conditions:
  • The return can be made within 14 days from the date of receipt of the product.
  • The product must be returned unaltered, in its original packaging with all tags and labels.
  • The product must not be used or damaged.
  • Any additional items, such as manuals or accessories, must be included with the returned product.
  1. Return process:
  • To make a return, please contact our customer service department and obtain a return authorization number.
  • Once you have received your return authorization number, please send the product back to our address.
  • Return shipping costs are borne by the customer.
  • After receiving and approving the return, we will refund the amount due to the indicated account within 7 working days.
  1. Exceptions:
  • Products sold as sales or promotions are non-returnable.
  • Personalized or custom-made products are non-refundable.

If you have any questions about our return policy, please contact our customer service. We will be happy to help and answer any doubts.